1. Scope of Application

This Agreement applies to all refunds related to the purchase of in - game items, game subscriptions, game licenses, and other paid products or services (collectively referred to as “Paid Items”) provided by the Company.

2. Eligibility for Refund

2.1 General Refund Conditions

1. The Company may provide refunds under the following circumstances:
2. Defective Products or Services: If the Paid Items you purchased are found to be defective, malfunctioning, or do not meet the promised description and functionality, you may be eligible for a refund. The Company will verify the defect through technical inspection or other appropriate means.
3. Unauthorized Purchases: In the event of unauthorized purchases made through your account, provided that you can prove that the purchases were not made by you, such as through evidence of account hacking, phishing, or other unauthorized access, you may request a refund. You must report the unauthorized purchases to the Company within 30 days of discovery.
4. Duplicate Charges: If you are charged multiple times for the same Paid Item due to system errors or other reasons attributable to the Company, you are entitled to a refund for the duplicate charges.

2.2 Non - Eligible Circumstances

1. Refunds will not be provided in the following situations:
2. Normal Usage and Personal Preference: If you simply change your mind about the purchase, do not like the appearance, features, or gameplay of the Paid Items, or for other reasons related to personal preference, refunds will not be granted.
3. Violation of Terms of Service: If your purchase or use of the Paid Items violates the Company's Terms of Service, End - User License Agreement, or any other relevant agreements, you will not be eligible for a refund.
4. Expired or Consumed Items: Once the Paid Items have expired according to their terms or have been fully consumed, used up, or activated, refunds will not be provided.

 

3. Refund Application Process

3.1 Submission of Application

1. To request a refund, you must submit a refund application through the official customer service channels provided by the Company, such as the in - game customer service system, official website support page, or dedicated customer service email address. The refund application should include the following information:
2. Your account identification information (such as username, registered email address, or account ID).
3. Details of the purchase, including the name of the Paid Items, purchase date, and transaction amount.
4. A clear description of the reason for the refund request, along with any relevant evidence (such as screenshots, error messages, or documentation for unauthorized purchases).

3.2 Verification and Review

1. Upon receiving your refund application, the Company will review and verify the information provided. This verification process may take 30 business days. During this period, the Company may contact you for additional information or clarification.

 

4. Refund Processing Time

Once your refund application is approved, the Company will initiate the refund process. The time it takes for the refund to reach your original payment method may vary depending on the payment provider and financial institution. Generally, it will take 30 business days for the refund to be processed for digital payment methods (such as credit cards, debit cards, and online payment platforms). For other payment methods, the processing time may be longer, and the Company will notify you of the estimated time frame.

5. Refund Amount

The refund amount will be the full purchase price of the eligible Paid Items, excluding any transaction fees, taxes, or other charges that may have been incurred during the original purchase process, unless otherwise required by law. If you received any discounts, promotions, or bonuses related to the purchase, the refund amount will be calculated based on the actual amount you paid after applying these discounts.

6. Modification and Termination

The Company reserves the right to modify this Agreement at any time. Any changes will be posted on the Company's official website or in - game notice board. By continuing to use the Company's games and related services after the changes come into effect, you consent to the modified terms.​ The Company may also terminate this Agreement and your right to request a refund if you violate any of its terms or engage in fraudulent or malicious behavior. In such cases, the Company will not be obligated to provide a refund, and may take appropriate legal actions to protect its rights and interests.

7. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with this Agreement shall be first resolved through friendly negotiation between the parties. If the negotiation fails, either party may submit the dispute to the exclusive jurisdiction of the courts of [Jurisdiction].

8. Entire Agreement

This Agreement constitutes the entire agreement between you and the Company regarding the refund of Paid Items, and supersedes all prior oral or written agreements and understandings on the same subject matter.